Shipping

HOW DO YOU SHIP OR DELIVER MY ORDER? 

We offer the following shipping or delivery options depending on your region:

Canada Post:

• Applies to orders with delivery addresses within Canada.
• Regular Parcel estimated (not guaranteed) arrival times are: orders within Lower MainLand: up to 2 business days. Orders within British Columbia: up to 5 business days. Orders outside British Colombia: up to 9 business days
• Xpresspost estimated (not guaranteed) arrival times are: orders within Lower Mainland: next business day. Orders within British Colombia: 2-3 business days. Orders outside British Colombia: 3-4 business days.

DISCLAIMER: Delivery standards are for items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other outside factors. 

IS THERE A FREE SHIPPING OPTION?

We offer free Canada Post Expedited Service only shipping to customers within Canada who purchase regular price items, with an order value over $75 or more. If you do not see a Free Shipping option in checkout, it is most likely because you have a sale/discounted/final sale item in your basket. Please note all Free Shipping orders do not include insurance for stolen or missing packages.

WHAT IF MY PACKAGE DELIVERY IS DELAYED?

Canada Post and UPS typically experience shipping delays during high volume shopping periods. If you receive a tracking number with an estimated shipping date and it is delayed, please message us right away so we can look into it for you. Since we cannot control or guarantee delivery times, we cannot cancel, replace or refund any orders as a result of any shipping delays until we have resolved the reason for the delay with the chosen courier service.

For USA based orders shipped through UPS, delays may come at the discretion of U.S. Customs and Border Protection. These delays are beyond our control, please contact UPS or U.S. Customs directly to find out the status of your order. 

HOW DO MY ORDERS GET PROCESSED AND FULFILLED?

Once an order is placed, you will receive an automatic email confirming your order has been received. We will package your order and have it shipped within 48hrs of ordering. We accept VISA, Mastercard, Debit, AMEX and Paypal Express Checkout. Please email us regarding any payment processing issues. If everything is confirmed you will receive a follow-up email with shipping/delivery + tracking details.